SARS

SARS has become another useless government entity honestly. They have been busy with audit of my case for over 21 days as per their stipulation yet they don't even have the decency to come back with an answer despite my numerous calls to escalate the mater. No apology whatsoever from them except the call center confirming the case and that it has lapsed yet no feedback from them. How do we deal with such mediocre as tax paying citizens??