SARS 2021 Audit in slow motion

I have been subject to audits for the past 11 years. It has never taken longer than a month to receive my refund (>R40000 each year) due to my daughter's disability. Unfortunately, I made the mistake of claiming Home Office expenses for 2021. It took SARS three months to request additional supporting documentation such as photos of my office and yard and other nonsense for the audit after which I removed the Home Office claim to speed up the process. I have called them several times since submitting my original Tax Return, most of the time holding the line for over an hour just to be informed that the call center staff have no visibility of how far along the audit process is. It has now been over 7 months as opposed to the previous years' one-month audit process with no end in sight. I do not see the point of the Call Centre staff if they cannot assist in any way other than escalating the audit which clearly makes no difference. Either the Home Office claims due to Covid has thrown SARS into the deep end or they have simply gone over the cliff!! I have never had a bad experience with SARS until now. There does not seem to be a way to raise a complaint with a positive outcome at all. I would love to hear from anyone who has managed to get this resolved.