S. A. Tax Services.

I e-filled my tax return 2 July 2018. When I received my assessment there were errors. I went to Randburg branch with all my supporting documents and filled a dispute. September 2018 I received a reduced assessment with one field still incorrect. I filled a dispute again at Randburg branch. They took my fingerprints and picture. In October 2018 SARS rep**** that my NOO Code was wrong. This after I gave Randburg branch the relevant documents. Like a responsible tax paying and law abiding citizen I went back to the Edenvale branch and handed in the same dispute with all my supporting document.

After 21 working days I called the call center and was informed that they are still busy. Disputes take 60 working days for them to resolve. I called again on the 8 January 2019 and was told they are still busy. I filled a complaint with SARS. 30 January 2019 I called the call center again. I was informed that they are still busy and their auditors took leave from the 15 December 2018 to 15 January 2019 so I should not calculate this period in the 60 day turnaround time. My matter is also not allocated to the auditors yet. I must wait till middle March before I can lodge a complaint with the Tax Ombud. On my e filling it says my tax return are overdue in red.

It is so surprising that the staff at the branches and call centers give you different information. Don't they have the same training?They don not request supporting documents at the same time. They will come back after 40 working days and request a new supporting document. It is sad that even if you comply with their request ,they are not professional or courteous to you as the tax payer.