Run Around, No answer to Emails, No help, Nothing !!!

Very Very Frustrated,

I have had three online bookings. I have phoned numerous times to get the situation sorted it out and yet still nothing I keep getting emails that says my queries are resolved, I keep getting emails that says my refund status is none due to the situation and yet even though I send emails even though i phone no one is able to assist me.

There is a message on my effiling that states : refund status - your income tax refund for *********X is on hold due to the fact that you have outstanding Returns for prior year's 2018 please submit the outstanding return in order to enable SARS to pay your refund

On the 2018 return when you open it it says please note that this return cannot be processed the lump sum amount of The Return differs from a lump sum amount on the tax directive issued by SARS contact the fund administrator employer to rectify the error and resubmit the return.

We did contact the fund administrator we also contacted SARS about 4 months ago and they said that the issue was rectified, which it was not.

We then made an appointment once again and after which the lady said the issue was rectified, and once again it was not.

Thereafter we made another online booking for which we had to wait for 2 to 3 weeks every time and once again after that conversation it was said that the issue is rectified. And again not rectified.

I am unable to submit the 2018 return on e-filing due to the error message stated above which means the situation is not rectified

So this morning SARS emails me and says i must make a booking to submit the return manually, and next booking date is end of May 2022, so again i have to wait, and when i have the booking, they will most likeley tell me the issue has been resolved, and once again i will have to start over again.

This is the 4th time, i am so TIRED!!!