Rudest staff and serious administration error!

As the executor of my father's estate it's difficult dealing with my dad's passing it's very sad as he died suddenly from cancer.<br> <br> I took all the required documents into SARS bellville on 10th July . I sat in long queues and eventually got to submit all the required documentation to obtain a clearance certificate. The person who assisted me updated all the required information and also scanned and submitted all the documentation I bought with me. I got 3 case numbers the last was specifically for the clearance certificate.<br> <br> After not hearing anything at all. I called the contact centre and was told they dont see anything on the system and that I never submitted anything. I gave the case number the contact centre person was so rude not interested in what I had to say.<br> <br> The calls are recorded and this was the worst service ever!