Rudest Call center agent // Kelly

<p>I called SARS this morning for assistance regarding my Tax Returns and was initially assisted by a gentleman (whose name I don't remember), he was helpful but seemed a bit rushed. i have never had to do a SARS dispute so i needed someone to take me through the steps clearly and calmly. </p> <p>He tried to go through the process with me but i could hear that he was getting irritated so i had to let him go and though I would try the whole thing myself. I got stuck and decided to call again, hoping I would get someone a bit more calm and understanding. I then went through to Kelly, OMW I wish I put the phone down the minute she said "hello".</p> <p>She carried on assist me , I tried to keep the call as short as possible as she was really irritating in the manner she was speaking to me. She used a "teacher to kid" voice that i just did not like. She then gave me the complete opposite info to what i recieved from my first call. I then explained this to her and she apologised on her colleagues behalf. She then continued with taht voice again and this time i had just had enough of it. She said something along the lines of " I am sorry you are not taking this well, and that there will be no money paid to you , if you can't produce the reciepts". The more i try to tell her that i did not use my medical aid that year (2015) the more she interupted me. I got so livid and told her to stop being rude. </p> <p>Eventually I had had enough of her, so asked for her name and she said " My name is Kelly, would you also like a reference to this call for your complaint' with the WORST attitude IN THE WORLD. my response wa no thanks that will be all.</p>