Rude Consultant

Horrible. Absolutely horrible service. My mom waited an hour for a call back, and when they eventually called, the woman who was supposed to help her was so terribly rude. When my mom had told her that she needs help with eFilling, the woman was immediately hesitant to help. After a few minutes, she left my mom on the call and went away for a walk. We heard her walk away as the phone was on loud speaker. When she finally came back after a few minutes, she **** and said that the line was bad. She **** about the line/signal being bad about 4 times even though we could still hear her in the background. She was very impatient, unhelpful, and kept abruptly repeating herself instead of calmly explaining what needed to be done. While my mom was still busy with her, she just sighed and cut the call. Why is this service available if the consultants don't really want to do their job? They're supposed to be there to help, but their attitude says otherwise.

The case number was *** if anyone would like to conduct an enquiry about who handled the case.