Rude Attitude

Wow! So disappointed in the manner I was treated over the phone today. Still awaiting my refund, phoned to find out what is the hold up. First time using efiling.

The call center agent was so rude, I keep on asking her where I should submit the documents they wanted, and she kept on replying that she did inform me. Mind blown that institutions like SARS allows their employees to speak to another human being in that manner.

I dont know if its the working from home that my call might have disturb the call center agent's TV schedule or what the excuse is for the rude and unprofessional attitude.

I asked for the manager which I was informed that the manager will call me back.

CASE NUMBER: ***