Rude and Pathetic Service

I called in this morning to reset my username and password, the first time I spoke to Bongiwe Ndumiso who gave me the username and sent an sms with the pin number however when I tried to change the password I got an error stating password invalid. I called again then spoke to Mpho Matsile who I must say has no CUSTOMER SERVICE he is CUSTOMER PATHETIC.I told him my query he advised he sent me the password, I told him I have not received and it's the 2nd time I'm calling and I spent a lot of money calling the call center number .He rudely rep**** and told me I shouldn't take up my frustrations on him it's not his problem the system is slow ,what do I expect him to do ?<br> He was extremely rude and so confident about his attitude as if he does it to other people and just gets away with it.I spoke to his supervisor Cindy Ma***oana and requested her to listen to the call ,provide me with feedback and deal with the agent and up till now I'm still waiting .I want the operations manager to call me and deal with matter urgently.Sars needs to deal with their employees as we do not need such Patheticv,rude and Indecorous Agents,Its Unacceptable.My case number is *** .<br>