Revoltingly and Utterly Bad Service

On the 24th of Feb I requested for my log in details and had to update my contact details, I was told to wait for 2 business days when I called to follow up after 3 business days I was told it’s actually 3 business days so I should wait for 4th business day latest. I spent the whole of last week trying to get through and I was told to wait I’ll be attended to as they are working on the case. Today when I make a follow up, I’m told I had bad luck as they called me after almost 2 weeks (yesterday) and since I didn’t answer because I was on a 1 hour and 40min call waiting to get through to their consultants, SARS closed my case and now I basically had to start over and wait for now apparently 72 hours.

How long must I wait to get help from SARS and when I almost get help the consultants respond with ignorance and arrogance!?