Refusing clients

MYSELF, AN ELDERLY GENTLEMAN OF 62 YEARS OLD AND ANOTHER LADY IN HER LATE 50's WAS DENIED AND REFUSED ENTRY TO SARS @ THE NEW PROMENADE BRANCH FROM DOING OUT TAX RETURNS 7/08/2015. WE CAME 11AM, BUT THE QUEUE WAS OUT SIDE IN THE RAIN AND COLD WEATHER THEN WE ASKED THE SECURITY GUARD WHAT TIME THE PLACE CLOSED AND HE SAID AT 15:30PM, MYSELF AND THE 2 ABOVE MENTIONED PERSONS DECIDED TO COME AT 15:00PM. WHEN WE ARRIVED @ 15:00PM THE SAME SECURITY GUARD TOLD US THAT THEY ARE NOT ALLOWING ANYMORE PEOPLE IN. WE CALLED THE MANAGER: 'PHALDIE NAJAAR, THE MANAGER WE SPOKE TO WAS A MAN THAT WAS STANDING IN FOR TRACEY FORD(BRANCH MANAGER). THE MAN TOOK 15 MINS TO COME TO HEAR OUR CONCERNS & AFTER HE HEARD OUR CONCERNS HE SIMPLY SAID HE CANT HELP US, WE TRIED EXPLAINING THE SITUATION TO HIM ABOUT THE ADVISE WE WERE GIVEN BY THE SECURITY GUARD AND HE JUST WALKED AWAY - I WAS SHOCKED OUT OF MY SHOES BECAUSE HE BLATANTLY IGNORED ALL THREE OF US - I TRIED REASONING WITH THIS GUY AND AGAIN HE IGNORED US. I TOLD HIM I'M GOING TO MAKE A FORMAL COMPLAINT ABOUT HIS CONDUCT AND HE LOOKED AT ME WITH SMILE AND SMIRK ON HIS FACE. I TOLD HIM THAT HE IS EXTREMELY UNPROFESSIONAL AND HE JUST KEPT IGNORING US.