Refund Status

Good day

I trust that this email finds you well

I will like to lodge a complain regarding poor customer service received from SARS Customer Care, contacted Customer Services numerals times with no help.

My Tax Number is *********, my returns were filed on the 31 July 2024.

The 2nd August 2024 filed documents for banking details update and verification, I was told the process will take 21 working days.

The 2nd and the 4th of September 2024 contacted the customer care again, complain was logged and escalated with the following reference number (***) and till today I haven't received any help from SARS regarding my refund.

Contacted Customer's Services again today and was told that my banking details need to be verified and will take another 21 working days.

Regards B Mohlamme