Refund required

I have submitted a claim with all the necessary documents on the 22nd August 2022 - this is the first time I ever claimed anything back from SARS.

I waited the 21 days as communicated, then I was told 5 working days, after the 5 working days another 5 working day, after that 48hrs - then after the 48 hrs I was told 5 working days. And after this 5 day I was just told another 5 working days!!!

Every time they tell me that everything is in order but the assessment is not complete - what else is that they need to complete after so many days??? But yet we get told that your tax matters.....yes we pay tax every day and every month but when they need to pay you - you have to wait .....