REFUND QUERY CAN TAKE UP TO 6 MONTHS, AS PER SARS EMPLOYEE

I'VE CONTACTED SARS & THEY SAID MY QUERY CAN TAKE UP TO 6 MONTHS?! IS THIS TRUE? I MEAN I WOULD LOVE TO WORK @ SARS, FOR ME TO COMPLETE 1 TASK & TAKE 6 MONTHS! SJOE THIS IS PATHETIC! IF YOU OWE THEM THEY ARE ON YOUR CASE, BUT IF THEY OWE YOU, YOU MUST JUST WAIT. OMBUDMAN, HERE WE COME!