Refund payment delaying tactics

<p>My debacle started on the 31/05/2017 when I went in to the SARS branch in PINETOWN to hand in my proof of banking, address and a copy of my ID because I was due my refund. The agent that assisted was Shane and he assured me that my details will be updated and my refund paid out in 21 days. Needles to say after countless calls to the call center and 23 case numbers later on the 13 July I had to go back to the branch to hand in the same documents again only to be told that the original agent did nothing wrong and it was now sorted out and all in order. Apparently the agent never created what was called an account maintence case for the refund departmet to pay out the refund. I called the call centre again on the 20/07/2017 to follow up and the call was answered by an agent called Sumanth, whom I felt was rude and insisted that I hold for 20 minutes whilst he reviews all the returns I submitted after me telling him that I was querying the 2016 return for my refund. Any wayI decided to lodge a complaint and I got a call from Lwazi Mnyaka, who introduced himself as the complaints manager and said that I was rude and vulger becuase I told the agent that I dont want to listen to anymore bull****. I mean really, I get no appology for being shoved around for my refund but yet I get told that I am rude.</p>