Refund paid to old account on return issued

<p>I submitted my tax return for 2016 as I normally do online e-filing every year. I then updated my banking details from ABSA to FNB on my IRP5 when I submitted it online. Upon doing this I was made aware that I needed to visit a branch to submit supporting documentation depicting my new banking details of FNB as well as proof of residence. I did this at the Randburg offices on my first visit the 16/08/2016. I immediately recieved an email stating that my return is being assesssed. I then called the call centre to obtain feedback and was advised my status on my return is that I needed to submit my IRP5 for 2015 as well as my IT3 form for my provident fund which was paid out from Momentum. This I did again at the Randburg offices on the 26/08/2016. What I find extremely concerning is that on the visit of the 16/08 I was assisted by a consultant who verified my documentation I submitted as well as a floor manager was present to oversee the process and I was told then all is in order I should be getting my return shortly. When I then called the call centre after both visits I was then told again that I needed to resubmit my supporting documents. I then spoke to a supervisor who told me she would escalate it on her side and I should lodge a complaint on mine which I did. For this i have a voice recording and complaint lodged to support. After lodging my complaint i recieved a call on 13/09/2016 from a consultant advising me that they see my documents I submitted and payment will be made on Wednesday the 14/09/2016. On Wednesday i checked my FNB acc and no funds were transfered from SARS. I was away on a business trip and therefore only contacted SARS complaints division on Friday the 16/08/2016 where I spoke to Godfrey. Here i was advised that payment was made on Wednesday the 14th but to a Standard bank account which i dont posess and closed over 2 years ago. I then questioned SARS processes as i submitted my documents depicitng my new details on 2 occassions and on my IRP5. how can SARS make a payment to an account of which i do not have. Where did they obtain this details from? I even asked Godfrey to speak to management on Friday and was told management is not available and he will not transfer me to somenone he does not report too. This entire process has taken longer than 2 months to be resolved. How much longer must I wait for a return to be paid to me thats due to me that is now being paid to an account which i do not have. Everytime i call in and speak to your consultants i am verbally abused and being spoken too like I am the idiot when all I am constantly questioning is the SARS process and the fact that SARS can pay money into an account of over 2 years ago when i submitted new banking details of FNB. Can i please get assistance in this matter as this entire matter is ridiculous. </p>