Refund not received and its been over a month - pathetic service!!

SARS e-filing is absolute *******. Those consultants do not want to work. I submitted my return on 21 July and had a refund due to me. Now, because I had changed my bank details they needed to do verification first, which is fair enough. On 25 July I submitted all documents they requested. But , Up to now, today, the 28 August 2023 they telling me they still doing verification. I'ts been over a whole damn month for crying out loud!!!. I have been making endless calls , letting alone waiting on line for over an hour, but still no help. I'm really ****ed with SARS service . sies