REFUND DELAY

I SUBMITTED MY 2011 & 2012 RETURN AS REQUESTED BY SARS ALONG WITH MY 2015 ON THE 9TH JUNE 2015. AFTER AN AUDIT PROCESS I GOT A IT34. MY TAX PRACTITIONER DID AN OBJECTION WHICH TOOK ANOTHER 2 WEEKS. ON THE 21ST JULY 2015 I GOT MY FINAL LETTER FROM SARS SAYING THE OBJECTION WAS ALLOWED AND THEY NOW OWE ME +/- R10 000. NOW WHEN I PHONE FOR MY REFUND I GET TOLD THE SYSTEM GENERATES THE PAYMENT AND IT HASNT DONE IT YET AND IT CAN TAKE ANOTHER 60 DAYS??? WHY IS IT THAT IF YOU OWE SARS YOU NEED TO PAY IMMEDIATELY BUT IF THEY OWE YOU THEN THERE IS NO RUSH. WHAT IS THE DELAY???? AND CAN NO ONE FROM CALL CENTRE HELP TO SEE WHATS HAPPENING ON SYSTEM?? HOW DO YOU JUST LEAVE IT UP TO THE COMPUTER. ITS THE PEOPLE THAT HAVE TO WORK THE SYSTEM?? I PLEASE WANT A RESPONSE BECAUSE THIS IS JUST PATHETIC