Re-evaluate your whole customer service division. It's embarrasing.

Case: ***; Case: *** are the ones I could save but definitely more interactions. Firstly, don't set the expectation that I will wait 11 minutes and 21 minutes then as soon as I connect, your agents disconnect the chat. Don't waste our time. More than 1 agent to add. South Africa has a huge Unemployment issue that will solve this minor issue if your agents have no intention of assisting us. I still have no resolution to both case's and will not attempt to contact you any further to resolve this.