****py customer service!!!

Nothing is more annoying than having to call SARS every week to find out the status of your query and being told that "ma'ma, I don't know have a turn around time for your case please call again next week". Firstly one takes time off work to go to the offices to submit, uses airtime and be on hold for a good 45 minutes. I have been doing this since April and really I am not impressed with your services.