Poor Service from SARS (Again)

My Mum, who is a Pensioner called the call center, and was on hold for 32 minutes, before she got through to an agent by the name of Motlatsi. He said that he was not allowed to disclose his surname

All my Mum required was a tax number for her medical aid, but because she supp**** her full name and not her initals as requested, she was asked to visit the branch

My Mum mentioned that she is a pensioner, and that she did not have the means to go to a branch. But Motlatsi was adamant, rude and dismissive

Is this how SARS treats the public. They have no consideration and respect for older people.

This is not the first complaint that I wrote about SARS. However, they do not have the decency to respond, nor have the respect and consideration for their customers

The department of home affairs and SARS fall into the same category of not caring about complaints and their reputation

Disappointed and Angry