Poor Service because staff cannot be specific

Went in for the second time today as I had to make an appointment the first time, I went in. The information kiosk said I need Original ID, certified copy of ID, proof of address, Company registration documents. So, I take all these documents with me only to be told that I must have the 14.3 form for the Company. I queried this with the lady assisting me, "why didn't the Info Kiosk clearly emphasize that I must bring in the 14.3 form". What a waste of my time😡. Now I must take time off again because of someone's incompetence (apparently because they are under stress according to the lady who assisted me). So why must I be stressed out because of someone's incompetence? I cannot take any more time off so please resolve so that I may e-mail this 14.3 form.