Poor service and lack of proper Sars technology and infrastructure.

My previous tax returns that were available in Sars website have been removed(previous years), and the new branch that they have opened up in Bedworth park, we stand on long queues and we end up being so frustrated and they close even before their work hours. I went and stood in long queues for 5 days just to update 2 textboxes. my question is why is their technology making our lives difficult instead of easier.