POOR SERVICE

<p>To all the Taxpayers experiencing this problem, I feel your pain.</p> <p> My husband was due for a refund in July. He is registered for efiling and submits all his documents annually on efiling. He changed his bank account and was requested to bring in the new bank documents personally. This he did in July. The Consultant told him that the old bank account had been removed and the new one loaded, and he will definitely receive his refund. Three weeks later SARS contacted him again and requested this all the documents that he submitted on efiling be brought into their office in Bellville. This he did on 18 August and was told that the stopper would be lifted and he would receive his refund within 21 days.</p> <p>By the way everything at SARS happens within 21 days or not!</p> <p> Today he received an sms requesting that they require further documentation and that he must either call them or visit the Bellville office once again. Needles to say that he was furious when the lady on the phone told him that he must ignore it because it is a belated message.</p> <p> Does anyone at SARS actually know what they are doing? All you get is the Call Centre when you call and you are not able to speak to a Supervisor or Manager.</p>