Poor Service

<p>I have to change my banking details with SARS. I contacted the Call Centre and asked what documents is needed to successfully do the change the first time. The consultant advised Proof of Banking Details, Certified ID Copy and Proof of Residence. When I asked the consultant if my Proof of Residence is on the bank statement is that sufficient the consultant said yes. I went to the SARS Horison View Branch in Roodepoort, after waiting an hour and a half I was helped by a very rude white lady. When she checked my documents she very rudely advised I need a City of Joburg account for Proof of Residence if I do not have that I need my landlord to complete a form. After I explained to her what was told to me by the call centre she got more rude than was she originally was. I had to leave after waiting a hour and a half just to get a number, special arrangements was made at my work place to sort this out.</p>