POOR SERVICE

AM REALLY NOT HAPPY WITH THE POOR SERVICE FROM THE RANDBURG BRANCH ,I PERSONALLY WHEN TO THE BRANCH AND GIVE ALL MY DOCUMENTS ,NOW THAT SARS NEED TO PAY ME OUT THEY TELLING THEY DON 'T HAVE ALL THE DOCUMENTS IT COST ME MONEY TO TAKE OF WORK ,WHY IS IT SO HARD TO PAY MY MONEY WHEN I PAID TAX EVERY MONTH ON TIME ,PLEASE CAN SOMEONE HELP ME .