Poor Service

Last week Monday or Tuesday my business partner and I visited a SARS branch at Promenade Mall after 15h00 in afternoon to apply for the Tax Clearance Certificate. We were welcomed by Valdie who happened to be the branch manager, we told him the reason for our visit and showed him the documents. He told us he cannot assist us for our request, and I told him that when I was there for my own personal tax I was told the tax season will prolong until October, meaning that they can only assist with personal income tax. Hence we came in October for our business tax issues, but this gentleman bluntly refused to assist us. I was forced to call SARS contact centre ( ********** ) for help but no one answered, we even called the branch but no luck. Then a guy by the name of Richard came to the fore as well telling us that we should have come earlier for assistance, then I realised that this is about knocking time for them as the staff. Cause I asked about their operational hours as I know that they close at 16h00, then he started speaking about the issues of capacity. I further asked to speak to his superior then he told me it’s Valdie, the gentleman who couldn’t help me. To make it worse Richard said “sometimes you might be lucky”, and then I told him I didn’t know that SARS operates by “luck”. What a poor pathetic service, I’m so angry and disgusted with the way we were attended. What happened to delegating duties as a manager so that you can attend to queries and answer calls? Both gentlemen (Richard & valdie) showed no customer courtesy, because they were concerned about knocking off early, closing customers out even before the closing time. This means that that we will never get assistance from SARS because I’m at work during the day and that is the only time (after 15h00) I can make, a time that is well within the operational hours of SARS. However if there are answers and accountability regarding this matter I will escalate it further.