Poor Service

I called Sars earlier today and when I realized I was gonna hold for long I left my contact details and requested a call back. I got a call back from Sars and couldn't hear the name of the guy that was to assist me. I asked him what he said his name was he kept quiet a bit and then responded by spelling his name so quick that I didn't even hear a word of what he said.

I asked him if he was angry he said no, as we were speaking he sounded so impatient and when I asked him if he doesn't want to assist me he kept quiet against for a moment then hung up. I called Sars regarding filing my returns as I was navigating the system according to what he was saying I should click when I told him what's appearing on my system doesn't match what he's saying he said to me "how did I create a profile when I'm unable to do what he's saying I should do" and it was not a matter of me not being able but rather what I was getting was completely different to what I was looking at.

And to confirm that he was not willing to help me. I called Sars again, requested for a call back then someone by the name Mamello called me back and as I was navigating the system according to what she was saying and not getting or seeing what I was supposed to be seeing she explained that because I only created my efilling profile it is not yet activated and that I should give it a few more days.

That's what the guy I spoke to should have said or picked up instead of making it sound like I'm stupid and end up hanging up on me.