Poor service

SARS has to be the most dysfunctional organization ever, I physically went to their office in Umhlanga (DBN) and requested for my personal and business accounts to be merged. The lady said it’s sorted and I now need to link my efilling profiles. I tried doing this, but it’s giving me an error advising that I’m not registered and as a result I can’t view or edit my tax returns. I tried calling the Call Centre 3 times this morning, waited no less than 30min each time and every-time I was told i’m now number in the queue the call conveniently gets cut. Now my status is showing as non-compliant, I want to rectify it, but the very same people who should be helping me with this are making it hard for me to be compliant.