Poor quality service rendered by SARS.

I contacted SARS complaints office telephonically, i waited 3.5hrs (this is how i am patient with them), however one cannot say the same from SARS, moreover after the 3.5hrs the call just cut off, and it was not my phone it came from their side. Furthermore, my complaint were in relation to the verification process (which SARS indicated would take 21days) and it went passed the lead time by 3days, hence i wanted to complain. On another note, i logged two complaints on the efilling system of SARS, and both complaints came back to say that the service lead time is still within the time period, how does this make sense if SARS indicated 21 days and yet on this day it is 24days. I agree with many of the people here, SARS is one of the most poor performing government institutions that exists.