Poor public service

Copied from a Email I sent to their complaints deprtment: I just spoke to one of your consultants who was very rude, unprofessional and disrespectful, when I asked her name for reference purposes she blunt out tell me that she don't want to give it, you can find it out from the reference 'nr that will appear on the sms, when I asked for her immediate supervisor she told me that she work their 30years, she don't need a supervisor,and as nice as I tried to be, her white arrogence straight out tell me that I can do whatever I want. She called from east london branch Sars ref nr:***.. I hope this complained gets escalated and I get feedback on it.This is not how you service the public or clients.. And if need be and this complaint does not get the attention it deserve, I will personally escalate it to the department minister .if you can't follow the batho Pele principals on how to service the public, you should not be in that chair.

And all this happened just cause I need to make a appointment to submit a old 2014 tax return and to find out how deductions from my 3pot(both pension fund and annuity) does not reflect on Sars books yet but was deducted from my 3pot payouts on 23/11/2024.. And it keeps on accumulating interest by the day..while this year's Sars refund can't pay out while it reflects that I still owe them.

public service stuff who refuse to render professional service to the public. Make that make sense.