POOR, POOR SERVICE and NO-CARE ATTITUDE

My wife was at the Edenvale offices of SARS at 8:00 today and at 12:29 was still waiting to be assisted as apparently there were no staff in the booths. She spoke to the manager who wasn’t helpful and more on the defence than willing to assist and had the excuse of being short-staffed!

I contacted the customer call centre, ***, and spoke to a gentleman by the name of Colin Mkhize, who also was unwilling to assist just saying that the Edenvale office is operational!

Surely each branch should have their own contact number to assist in complaints and queries. Tax payers in this country are paying through their necks and expect better service and be able to have their queries and complaints handled expeditiously. Perhaps taxpayers should withhold paying tax until big brother gets it act together and treat tax payers as human beings and not as sheep!