Poor customer service experience

I would like to express my dissatisfaction with Sars customer experience which is terrible. I have spoken with Alisha last week who advised me I needed to submit my tax returns for 2023. I asked how this is done and she sounded agitated by the questions or as if she was speaking with an illiterate person and advised I should visit the branch. I then decided to download the Sars app which I found what I was looking for and this is all she needed to say, in addition to that I have sent her emails which she has chosen to ignore as I am unable to add my new banking details which I have attached documents for as of last year 2024 in June. I have tried to call the customer services team and the complaints department with no avail after waiting on line. This is waste of my money and time. You are frustrating customers uneccasary as most of your online services are nonsensical as you eventually have to fund someone to speak with to be assisted. I am disappointed in customer service your team offers. I've requested for a call back which I doubt it I will be called and this is why I have left this low review because we as customers are treated like **** as well