Poor Customer Service

Good Day

I wish I was giving a positive review, but I am really frustrated with the SARS process.

I submitted my tax return via e-filling on the 12th of October 2024, I was requested to submitting documents, which i did and received a confirmation / notification of receipt letter.

The letter indicated that my verification case will be allocated to a SARS official, and it will take 21 working days from receipt of supporting documents to be finalized. I have not received any communication since then and the 21 days has long passed.

I have been trying to call the SARS department, but I never get through and the telephonic options do not even allow me to leave a request for a call back.

I was under the impression that e-filling was meant to make life easy for Taxpayers to submit their tax returns and receive the outcomes the same way.

Why is it taking SARS so long to resolve my case?