Poor customer service

I am referring to the below call reference.

Ziyanda - Case number ***

I called Sars today and I was given the most horrible customer experience. I spoke to an agent called Ziyanda, a rude and very disrespectful human being alive.

Ziyanda showed no interest in helping me, but what even shocked me, was when she shouted at me and told me that I should go to the nearest hell and **** myself. For a moment, I couldn't believe my ears.

Is this the kind of service that Sars is offering? what happened to compliance?

This made me question if Quality Assurance is a priority or not. I've never been disrespected like this in my entire life.

I can only wonder how she made it through in the interview. Sies! I am disgusted.

Ziyanda - Case number ***