Poor Customer Service

Customer service from SARS it extremely poor, I have been calling SARS regarding my e filling since 2018 and my query has still not been resolved. I gave SARS a call again since 01 July 2019 my query is still not been resolved. Spoke to a Team Leader by the name of Fertility she promised that I would get a call from SARS same day still no call, called back few days later was advised i will get a call from the manager by the name of Sonwabo Mboneli still no call, called in today spoke to a consultant that told me manager will not call me back as my query is still sitting with the technical team will only get a call once its resolved which they cannot tell when it will be resolved,. Consultant disconnected the line while I was speaking & ended up dropping the call. Service from SARS is extremely disgusting