POLICY IS NOT CONSISTENT -MAKE UP YOUR MIND

<p>in Tax year 2013/2014 I e-filed and there was an audit query. I had to submit additional documents which I faxed and they could not find them and I re-submitted. To avoid this in 2014/2015 tax year I submitted at SARS Orlando east office in Soweto. I did NOT have a copy of IRP5 nad was told it doesn't matter as it is on the system. This year I do the same thing and after waiting for 2 Hours Number 442 I was allocated to counter 5. The female at this counter insisted I must have a copy of my IRP5 and called a colleague to confirm this but wouldn't look on the system to see that I had submitted a return there last year. They were un-coperative and I had no more time This was VERY VERY poor Service SARS I now have to go back AGAIN !!!</p>