Please pay my refund

These people are something else, I filed my tax returns in July of this year, been given the run around by multiple consultants (all have different stories) been told to wait 21 days as the matter was escalated for an old return, then told to wait a further 90 days and then a further 21 days, when I called in, I found out that nothing has been done as yet. If I did the same to them I would be in prison.