Perthetic service from sars

I am so disappointed with the service I have received from sars and still have had no outcome or idea of when I will be paid my returns since 3 August I have been submitting my returns my bank account with tymebank has been an issue from the start of my return I then booked a booking and submitted all necessary documents required and advised that payment would be made within next 7working days up to date nothing I requested another appointment and advised that documents where needed to finalize payment now I have maybe more than 10 case numbers regarding my issue and yesterday advised that all documents are in order I was contacted this morning and advised that I need to one more time submit id bank statement and photo of me holding my I'd which I done is this the service we as South Africans have to face and bare with *********** people working for sars I am disappointed with service received especially when one has been laid off work during this covid 19 and having to feed ones family sars your service has been totally pathetic sending me from pillar to post I am highly disappointed with service and outcome of what you are doing to fellow South African like me get your issues sorted out immediately people depend on this returns especially when they are not receiving an income