PAY MY REFUND PLEASE.

What is wrong with SARS!!!! Unfailingly collecting TAX from citizens but we must cry before we get refund. SARS is a ****! I’ve been trying to get clarity from SARS regarding my refund, both through the call center and at the Cape Town branch, but I haven’t received clear answers. Could you please take a moment to check my profile? I submitted supporting documents for Bank Verification on August 11th and was informed that the process would take 21 working days. However, it has now been 39 working days without any updates. Additionally, I uploaded another set of documents on August 29th at the request of an agent, and was told to wait another 21 working days from that date. Today marks the 26th working day since then, and I still haven’t heard anything. I would greatly appreciate it if someone could let me know what is happening with my refund and when I might expect to receive it. I have to mention that It feels quite unfair that as citizens, we diligently pay our taxes, yet face such stress when it comes to receiving refunds. Please do something and make the service better!