pathetic services

September 2021 I registered myself to a representative for my daughter .

here are the two emails I have received from SARS

1st email received dated 09/09/2021 at 12:22 Case number *** confirmed that my request had been updated and assigned Case No *** 2nd email from SARS 15/09/2021 at 14:26 confirmed that my requested had been concluded .

Today at 08:06 i contact SARS do a follow up on my daughters efiling , I spoke to Lauren who was very unprofessional, not knowledgeable and rude who decided to drop call while speaking to her .

I recorded the conversation which i will be share with friends and family .

Lauren advised she could not assist me as I was not listed as and I advised i have registered how is that she couldn't find the information as i have an email from SARS , All she could say that I was not registered and i needed to re-register again.

I even told that I had taken a picture of the email and I have both emails confirming registration, i asked Lauren for an email address whereby I can forward email back to them and even attach the picture I had taken dololo email address , She just didn't care less of the service she was providing. She kept sound like a robot that i need to register and wait 21 working days , which is pathetic for SARS . She count provide me with an email address where i could send my escalation too nor resolve any of my issues.

SARS is quick to fine people yet that they employee people is not customer centric nor professional .

Question for SARS why they send me Case number *** yet their agents are saying otherwise