Pathetic service from SARS!

After my tax submission was audited (which took about 60 days), I finally received my refund into my bank account.

The very next day, the money was reserved in my bank account and I was not available.

I then called my bank to inquire, and they told me that SARS send them an instruction not to release the money.

When I called SARS, they keep telling me that the audit was finalized and that there is no reason why the money should be reserved.

Today when calling SARS again, I was told that the refund was recalled and that I must send an email to an email address with the words recall refunds in it. The person also gave me number to call, but when you call this number there is no answer despite the automated voice telling you that you are number 1 in the que.

I have sent the email at 11:28 and still no response, not even an email from a unattended mailbox.

I expect a senior official from SARS to call me to resolve this matter as I am fully tax compliant and this is pathetic service!!!!!!!!!!!!!!

The least SARS can do is send you an SMS and inform you if there is a reason why your refund will be reserved. I mean if there is still an issue with your refund after an audit of 60 days why release it into your bank account in the first place then?????????

I am waiting for your call.....