pathetic service!!!!

I'm absolutely disgusted with the service at Sars. I did my efilling just like everyone else. I followed all the correct procedures, uploaded all the correct documents that they required.

I have been waiting to get my money back from sars and no one from sars contacts me to let me know if there are any issues. I requested a call back this morning from them and the gentleman advised me that I needed verify my banking details. He advised me that I needed to go to the Branch however I told him that it is difficult as I suffer with shortness of breath. He then gave me an email address that I could use but when I sent in all the documents to that email address I received an email back saying the mail box is full.

I then decided to try and go into the branch even with my condition but when I got there I was told that I need to make an appointment and they are full. I then explained my situation to one of the employees of Sars and she advised that I should email a different email address. Also to find that mail box is full.

I then tried to request a call back again which I waited over an hour for, and when they finally called me, I explained my issue, the lady put me on hold and the dropped the call at 16:30. When I requested another one it showed me that that they closed at 16:30. Another lady called went through the same process of explaining she dropped the call as well at16:50.

This is absolutely ridiculous just to do a verification i have everything on email and yet its a nightmare getting through to anybody!!!