Pathetic Service !!!

I am extremely dissatisfied with the service I received. After holding on the line for over two hours, the call was abruptly disconnected without any assistance. This is unacceptable and reflects poorly on the level of service provided.

Additionally, there are serious concerns regarding the accuracy of my eFiling profile. Despite confirming my correct email address with a SARS representative on Tuesday—who even sent me an email with my username—my profile now reflects an incorrect email address and an outdated contact number. As a result, I am unable to update my details because the one-time PIN is being sent to the wrong contact information.

This situation is not only frustrating but also obstructive. The lack of resolution, combined with the extended wait times and ineffective call handling, suggests a breakdown in service delivery and accountability.

I request immediate intervention to correct my contact details and to ensure that such service failures are addressed appropriately.