PATHETIC SERVICE DELIVERED BY SARS

I have been selected for verification and followed the correct process to get all my documentation submitted in order to get my refund, i have been patient enough to wait the 21 days that is mentioned to complete a specific case, its 26 days later and still no feedback, i have escalated on numerous occasions and no senior person gets back to ME. All queries gets channeled through a customer service department, when requesting for urgent feedback all they can say is they work in the call center and there is nothing they can do to assist but to log an escalation to the operations department, escalations has been sent to Lee Ann Williams, she just doesn't get back to you, i called again today and i was told that my case is closed and i have to start the process again. I refuse to go through this process because of an *********** individual that doesn't know how to do their job, there is a lack of customer service within sars and its embarrassing to know that there are no timeframes given to customers for anything one asks for besides the 21 day period, you ask to speak to a superior they tell you that they are working remotely, yes times have changed but what happens to customer satisfaction?? i want my case resolved today, the frustrating part is that i cannot even speak to a team leader, manager or even a person that can resolve my issue, any company has SLA's but SARS seems to be running a circus with no timeframes, their call center agents must be embarrassed daily with irate customers because all they can say to them is "there is nothing further we can do" never in my life have i heard you treat your customers in such a poor manner . i want my case reopened today and my refund paid. I spoke to Megan and today again to Mangaliso Mthembu case ***, the poor man kept on telling me to hold on his waiting , waiting for what if you cannot do anything about it and still had a nerve to tell me to start the process over again. SARS is quick to threaten people when they owe money but very Silent and *********** at the same time when refunds are due.

RESOLVE MY CASE TODAY!!!!!