Pathetic service and excuses for refund payment

<p>I submitted my tax returns 2015 and 2016 in July . I was asked to upload my 2015 supporting docs some time in July. I did that and in August i received an sms and an email to go to a sars branch to submit supporting documents , i did . I then contacted the call centre to find out if all was in order i was told that nothing was loaded under my case number had to go again to do the same process. I called sars call centre same day i was told everything is loaded , there is a stopper on my account and there is no turn around time for the past +2 months i have been going back and forth and yet no refund has been payed to my account. I have had a refund paid by sars in the past and it did not take long. what is wrong with the service cos its pathetic </p>