Pathetic service

When i tried to do my filing for the 2024 - 2025 season, i tried to log into the SARS app. It generated an otp to my old email address, which i do not have access to any longer. I called the contact season to change my email address. The first call was on 22 July 2025. Aftrr holding on for 2 hours i was told an e-filing consultant will call me eithin 73 business hours, which siffice to say never happened. I called on 28 July and was told it was escalated again, marked urgent. I called again on 40 July and was told a consultant will call me on Wednesday or Thursday, which, once again never happened. I called today and after waiting in the queue for 1 hour and my call was cut. How can a large business as SARS not care about clients? I expect this to be resolved urgently, failing which i will complain via social nedia.