Pathetic Service
<p>Last week we registered my fiancé for e-Filing which went great got the registration logged in for the whole week without any issues . On Monday we uploaded the supporting documents that the wanted</p> <p>1. proof of residence </p> <p>2. Bank statements</p> <p>3. Certified copy of his I.D</p> <p>All was uploaded successfully and then we waited 24 hours for the registration to complete which is fine.</p> <p>The next day we tried to log on gives an error that the username or password is incorrect which was not changed at all. So we left it and thought maybe it’s because it was still registering</p> <p>Today is Friday still unable to log on it refuses to take the user name and password.</p> <p>So my fiancé phoned the help desk and was assisted by a very rude lady who told him that the documents provided does not match the information that was registered on the system so he asked her what information does not match so she got rude again and told him that he needs to go to a SARS office.</p> <p>We can’t just all take off to go stand in line and still not get any assistance. Funny how everything was working fine last week and now there’s a hell of an issue??</p> <p> </p> <p>The only thing that we can think about and did try changing at the bank was the residential address but the proof of residence and his ID was submitted. What is the exact issue so that we can get this rectified?</p> <p>This is really unacceptable. Why was there no communication sent to confirm or notify now nothing is working??</p> <p> </p> <p> Hope to hear from you soon </p> <p>I have added my fiancé's cellphone number that he can be contacted directly.</p> <p>His name is Jeanne </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>