Pathetic Service

Today I called Sars as I forgot my e filling password and username. <br> I was told to wait 30 working days of wich I can understand if it is policy. <br> So I took a half a day off to go in to a brach to submit.<br> I waited for 3 hours to get served.<br> When I submitted my documents my 2014 and 2015 IRP5 documents were together. <br> The consultant who was not using his name badge insisted in uploading my 2014 IRP as it was not showing on the system. <br> After me telling him that I did submit my tax returns last year and he should not.<br> He went ahead and did it any way.<br> After being told that I was requested for auditing I called the call center who told me I would have to pay R12000.<br> After numerous calls and explaining some one finally understood that the consultant made a mistake. <br> But now I'm being told that I have to wait for 30 working days.<br> <br> When we owe SARS it's an offence but when they make a mistake you must just wait.<br> <br> I am not a SARS consultant but even u could see what was wrong.<br> <br> The system is ******* and staff are ***********. <br> <br> Now why should I wait?<br> <br> And after submitting every year when I'm actually supposed to get back I have to pay. <br> <br> This service is disgusting.