Pathetic Feedback from CS - WASTE OF TIME

<p>Phoned twice this week to make sure I dont go to SARS CPT without the necessary documentation, and guess what? After hours of standing in line, got to the counter and the lady told me I need to come back another day.</p> <p> </p> <p>Case File : ********** 11</p> <p> </p> <p>I specifically asked what docs are required. I was so impressed with the service I got...and I gave 5 stars for my service received telephonically. How do I now go back and give it a fat 0. Cause the feedback the public has given might rate these agents as very qualified - AND THEY AREN'T!!!!</p> <p> </p>